Consulting

  • SAP consulting services: architectural, business, functional and technical consulting service for SAP BRIM solution components
  • Integration services: for SAP BRIM components or other BSS components with network and OSS elements
  • SAP Basis services: installation and maintenance of complex multi-landscape, high-availability, geo-redundant and disaster recovery solutions

Professional Services

Altima technical assistance is covered by:

  • System Maintenance Services
  • Consulting, Support and Professional Services

More details in Maintenance, Support, Consulting and Professional Services: Verso Altima Group_Customer_Support_Guide2017EN

Software Development

Past:

  • PHP web applications
  • Oracle based procedural business logic
  • Java SE adapter applications

Present:

  • Feature rich Web 2.0 applications
  • Java EE SOA components and ESB architecture
  • Strategic partnership with SAP

Future:

  • Analytics and Business Intelligence
  • Complete TMF alignment: TAM, SID, eTOM
  • SaaS – client applications to the cloud
  • PaaS – rating, charging, billing solution in the cloud

Technical Support Center (TSC)

Altima TSC is primary resource for resolving all technical issues and incidents related to solutions that Altima supports. Customers access Altima TSC via web interface or phone (e-mail and fax also supported). Customer enters data about the incident or change request and sets its’ priority. Response time is up to 60 minutes from submission in TSC (a dedicated Altima TSC engineer will respond). Response time and escalation shemes depend on the support and maintenance contract and customer SLA. Customer can follow up incident status on TSC portal and can be notified via SMS or e-mail.

http://support.altima.hr

The ALTIMA/VERSO Support Centers have been established to provide Customers with a 24x7x365 support communications channel for SRs support. In addition to the ALTIMA/VERSO Global Support Centre (GSC), support for all ALTIMA/VERSO products SRs for Customers on Pre-defined Support Packages may be provided by combination of Regional Support Centers (RSC).

Support Coverage Address Hours of Operation * Methods of Access Languages supported Product supported
Worldwide Horvatova 80A
10010 Zagreb
Croatia
Working hours or 365/24/7 +385 1 6596699
support@verso.hr

http://support.altima.hr

Croatian English Complete
ALTIMA/VERSO
product portfolio

* Hours of Operation will depends on support contract terms and conditions agreed

Support Coverage Address Hours of Operation * Methods of Access Languages supported Product supported
Slovenia Belo 17,
1215 Medvode,
Slovenia
Working hours
or
365/24/7
+386 (51) 322 625
support@verso.hr

http://support.altima.hr

English
Slovenian
All ALTIMA/VERSO
product portfolios
Bosnia and Herzegovina Emerika Bluma 23,
71000 Sarajevo
Bosnia and Herzegovina
Working hours
or
365/24/7
+387 33 264 810
support@verso.hr

http://support.altima.hr

English
Bosnian
All ALTIMA/VERSO
product portfolios
Kosovo Agim Ramadani
p.n.,10000
Pristina, Kosovo
Working hours
or
365/24/7
+386 49 66 33 66
+387 33 29 53 29
support@verso.hr

http://support.altima.hr

Albanian
Turkish
English
Croatian
All ALTIMA/VERSO
product portfolios
Albania Rs. Ismail Qemali,
P.7/1, Shk.2,Ap.
4/C, Tirana,
Albania
Working hours
or
365/24/7
+355 67 600 40 40
+355 69 600 40 40
support@verso.hr

http://support.altima.hr

Albanian
English
All ALTIMA/VERSO
product portfolios
Turkey Konaklar Mah.
Bahar Sokak 2/2, 4
Levent Besiktas
Istanbul, Turkey
Working hours
or
365/24/7
+90 212 282 30 27
support@verso.hr
Turkish
English
All ALTIMA/VERSO
product portfolios

* Hours of Operation will depends on support contract terms and conditions agreed